The VH Nutrition Promise
We stand behind our products and if you are not 100% happy with any VH Nutrititions product purchased from us we will promptly issue a refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the VH Nutrition 100% Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The guarantee is also limited to the original, end-user purchaser.
Order Changes and Cancellations
All orders placed are final. In the event that you wish to change or cancel an order, please contact us at firstname.lastname@example.org. We will make every effort to honor your request, but we cannot guarantee that your order can be modified. All returns are subject to our Return policy and return shipping fees.
HOW LONG DO I HAVE TO RETURN THE PRODUCT?
30 days from the ship date from VH Nutrition. You must submit your guarantee request during this period.
HOW DO I START MY RETURN?
If you purchased your product from VH Nutrition, contact us at email@example.com for further instructions.
Start a Return
If you purchased your product from a VH Nutrition authorized seller: Returns for purchases made from authorized sellers should be initiated with the place of purchase and are subject to the seller’s return policy. Please contact the seller directly to initiate the return process. VH Nutriiton is unable to reimburse purchases made from authorized sellers.
If you need additional assistance with a return, please email us at: firstname.lastname@example.org. Please have your order or account information available and a brief explanation of why you are unhappy with the product.
If your request is approved, you may be required to submit a copy of your proof of purchase (if you have not already done so). Additionally, in certain cases you may be required to submit photos of your product and/or its packaging and labeling, and/or mail the unused portion of your VH Nutrition product to VH Nutrition to the address we provide to you.
WHEN WILL I RECEIVE MY CREDIT?
Once the product is returned to our facility, you will be credited to the original form of payment used within 7-10 business days.
IS THERE A SHIPPING FEE?
In most cases, a shipping fee of $4.95 will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.
VH Nutrition reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion in cases of suspected fraud or if a customer has abused the VH Nutrition 100% Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized VH Nutrition seller, please contact us at email@example.com